RESERVATION SYSTEM PROCESS
A new Flame member creates their personal account using the login button in the top right corner of the site.
The member provides accurate personal data (name, surname, e-mail and telephone number) in his / her account. More information about the processing of personal data can be found in our Terms of Service, which the member signs after acquiring the membership.
According to the price of the chosen Membership, the member makes a transfer to the bank account of the Small Community "Acrobatics House". It is very important that the purpose of the transfer indicates the date from which the Membership will be activated.
In order to pay in cash, the member informs the Flame Home Administration by e-mail info@poleflame.lt or by Facebook (@Flame - Akrobatikos ir šokio namai), indicating the name of the Membership and the date from which it can be activated.
By e-mail, the Member receives information on signing the Membership Documents and other relevant information.
The member signs the required documents electronically through their account on the website.
The Flame Administration, upon receipt of confirmation of the signed documents, confirms the Membership and activates it according to the date specified by the member.
The member receives an automatic email / invitation to join the reservations app on their phone.
The member downloads the app and reserves the desired workouts from the date the Membership is activated. Every reservation made is confirmed to the member by automatic e-mail.
RESERVATION SYSTEM RULES
Reservations are open all the time, so it is possible to book sessions even a few months in advance (with the Membership valid for more than 1 month).
If there are vacancies left in the training, you can register for it even 10 minutes before the start.
Your reservation can be canceled no later than 8 hours before the start of session. If you fail or forget to do so, the workout is considered used and you have one visit less remaining in your Membership.
In case there are no free spots in the desired session, you can add yourself to Waitlist. As soon as free spot is available you will be notified by automated message. Free spot is offered to members on Waitlist in succession until one of them book it. Free spot becomes available to all other members after 1 full circle in Waitlist runs through and if free spot remains not taken.
The minimum number of people in one workout for it to happen - is 4.
If the minimum number of participants (4 people) is not met, the session is canceled. People, who had bookings are notified by automatic e-mail from reservation system / Facebook message or SMS no later than 4 hours before the start of session. In case, if the session is cancelled due to other unforeseen and unexpected reasons, the Members may be informed less than 4 hours before the start of the session, but then the training compensation procedure shall be communicated with each Member individually.
The Flame Administration, taking care of your safety, reserves the right not to allow a member to attend higher level workouts if a minimum of 6 Pole Intro workouts are not attended during the Intro Program.
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